This seems to be a Bug because the Customer Success Center states the following https://success.planview.com/Projectplace/Execution_and_f...
Following a card allows you to get a Projectplace (or in-service) notification when the card is updated and you will be notified when:
the card is moved to another column
the assignee changes or is removed
the card is moved to another board
the card is associated to another activity
the card is marked or unmarked as blocked
the card's due date is today
a comment is added to the card
the card is deleted
Please advise to the Community if Developers have escalated priority of fixing this Bug?
Hi Harmut, The notifications actually do work, but we've made them appear as in-service notifications only for now. The reason is that we have some users who state that they receive too many emails and we feared that adding emails for all the follow events would worsen that experience.
But please have some patience - we are currently looking at notifications and what we can do to make them more customizable and improve the usefulness of them, so stay tuned for more updates related to this topic.
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Leila Rosenstrale
Hi Harmut, The notifications actually do work, but we've made them appear as in-service notifications only for now. The reason is that we have some users who state that they receive too many emails and we feared that adding emails for all the follow events would worsen that experience.
But please have some patience - we are currently looking at notifications and what we can do to make them more customizable and improve the usefulness of them, so stay tuned for more updates related to this topic.