Hi Harmut, The notifications actually do work, but we've made them appear as in-service notifications only for now. The reason is that we have some users who state that they receive too many emails and we feared that adding emails for all the follow events would worsen that experience.

But please have some patience - we are currently looking at notifications and what we can do to make them more customizable and improve the usefulness of them, so stay tuned for more updates related to this topic.

Comments (5)

Yes, I noticed this too. It is very tricky, because if people make changes in cards (without a comment) and the owners/followers/assignee do not get this information, then the overview is lost quickly.

Brandon Lee
Brandon Lee

Brandon Lee

Level
0
Score
58

This seems to be a Bug because the Customer Success Center states the following https://success.planview.com/Projectplace/Execution_and_f...

Following a card allows you to get a Projectplace (or in-service) notification when the card is updated and you will be notified when:

the card is moved to another column
the assignee changes or is removed
the card is moved to another board
the card is associated to another activity
the card is marked or unmarked as blocked
the card's due date is today
a comment is added to the card
the card is deleted

Please advise to the Community if Developers have escalated priority of fixing this Bug?

Would it be an idea to be able to choose which changes that is relevant to be noticed about when one is following a card? One option would be to have a general setting for following cards per user, another per card. If all changes should be noticed it could be a whole lot of noise?

Hi Harmut, The notifications actually do work, but we've made them appear as in-service notifications only for now. The reason is that we have some users who state that they receive too many emails and we feared that adding emails for all the follow events would worsen that experience.

But please have some patience - we are currently looking at notifications and what we can do to make them more customizable and improve the usefulness of them, so stay tuned for more updates related to this topic.

Thank you, Leila, for informing. Indeed, we strongly believe that the "producer" of the card and the "owner" should get a note on changes, especially on changed deadlines, status or deletion. Followers may select what they wish to follow when deciding to follow the card.

DIMELO - innovation management specialist